👸🏻 Free Download: Sales Metrics Tracker for Leaders and Team Members

Ask a CRO with Chief Revenue Officer Michelle Terpstra

💡 Highlights

  • Sales leadership metrics - new leads, conversion rate, deal loss reasons, average sales cycle and more [00:54]

  • Individual sales rep metrics - outreach messages, discovery calls, units sold, win/closing rate and more [08:12]

As a Chief Revenue Officer, I know firsthand the importance of tracking the right sales metrics to drive growth and make informed decisions. That's why I've created a free, comprehensive Sales Metrics Tracker worksheet for both sales leaders and individual contributors. This tried and true spreadsheet will help you analyze your organization's sales health and individual performance, so you can focus on the metrics that matter most.

A link to download the spreadsheet is at the bottom of this page. Subscribe or log in to get instant access.

Key Metrics for Sales Leaders

  1. New Qualified Leads: Track the number of new qualified leads entering your pipeline each month.

  2. Opportunities Created: Monitor how many qualified leads convert into actual sales opportunities.

  3. New Meetings Booked: Keep tabs on your progress towards your monthly goal for booked sales calls or discovery meetings.

  4. Opportunity Conversion Rate: Measure the percentage of new deal creations that result in closed sales.

  5. Win/Closing Rate: Calculate the percentage of sales calls that successfully close.

  6. Deal Loss Reasons: Document and analyze the top reasons for losing deals, such as price, competition, or product gaps.

  7. Average Sales Cycle: Determine the average time between a new qualified lead and a closed sale.

  8. Average Deal Size: Track your typical deal size, especially if you offer multiple products or services.

  9. Sales Velocity: Use the provided formula to identify opportunities to accelerate your sales cycle.

  10. Total Pipeline Value by Stage: Forecast future sales by tracking the value of your pipeline at each stage, from prospecting to post-purchase.

Essential Metrics for Individual Contributors

  1. Outreach Messages: Record the number of outreach messages sent via social media, email, or phone.

  2. Sales Conversations Started: Track how many of your outreach efforts lead to actual sales conversations.

  3. Sales Made from Outreach: Monitor the number of sales closed directly from your outreach messages.

  4. Discovery Calls Completed: Log the number of discovery calls conducted and the resulting sales.

  5. Outreach Response Rate: Calculate your response rate to identify areas for improvement in your outreach strategy.

  6. Win/Closing Rate: Measure your personal success rate in closing deals from your sales calls.

What cycle of “hire and fire another sales rep” are you on?

First? Second? Third? In my experience, founders will go through the process of hiring, onboarding, wait-and-see’ing and firing sales reps 3 times before they give up and ask for help. So, why not skip the pain and fast forward to the pleasure? Hire your first (or next) salesperson and get it right the first time. Check out Startup Sales Leadership Academy.

“We have been able to re-design our sales process in a way that feels much more strategic, easy, and achievable. I never loved sales, but now I am excited by it, and Michelle showed me ways I could grow my business and my team without having to be the main chief salesperson. Highly value and recommend her wealth of experience and knowledge she shares with her clients.”

Raimonda Jankunaite – Founder & CEO, Women in Business

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